Featured is Laurie Finkelstein Reader with her winning team. (Image courtesy of Laurie Finkelstein Reader)

The scenario happened like a perfectly-scripted movie: a Keller Williams team based in Plantation, Fla. decides to play their odds at the lottery. For just $20 each, the 11 co-workers could have the chance to win a $338 million Powerball jackpot. Through a series of group text messages and e-mails, the team organized their efforts and collected $240—or 120 tickets—for the March 22nd Powerball. Everyone at Keller Williams Partner Realty participated, except for Jennifer Maldonado, the newest member of the team. “I just started work,” the administrative assistant told team leader Laurie Finkelstein Reader. “I think I can spend $20 on something else.”

Finkelstein Reader warned Maldonado about the consequences of her choice. “Jen, if you don’t pay we’re going to win,” she said, staring her co-worker straight in the eyes. “Don’t worry,” Jen answered with a slight laugh. “I’ll take the fall for you.” (Yes, we all know where this one is going…)

Cut to Saturday when the Powerball numbers were announced. Finkelstein Reader got back on the group text that night—her husband was too tired to stay up for the results—and inquired about whether or not anyone had checked the winning numbers. “We only got five out of six,” one co-worker replied with the nonchalance of someone unaware that the team had just won $1 million.

They celebrated until dawn—even Finkelstein Reader’s husband jumped out of bed screaming, “I’m not tired anymore!”—and chatted for hours about their good fortune, which would amount to $83,333.33 per person, after taxes. “We all got on the phone and it was just ten of us completely freaking out,” Finkelstein Reader says.

But festivities quickly came to a halt the next morning when the team realized that Maldonado hadn’t participated in the pool. Maldonado, who had been carefully monitoring her spending, was happy for the team but visibly shaken by the news.

“The next thing I did was what would come naturally to anyone on my team: I asked everyone what they thought about including Jen in the earnings,” Finkelstein Reader says. “Of course, they were all on board.”

After receiving unanimous consent, Finkelstein Reader handed over what she describes as “a fat stack of cash” to Maldonado, who was brought to tears by the thoughtful gesture.

And that may have been the end of this story, if not for one little Facebook post about the altruistic act that went viral faster than you can say, “cats singing on YouTube.” Within hours, word spread far and wide about the jackpot-winning team and their decision to include the ill-fated admin. Soon national news programs like Dateline, Inside Edition, The Today Show, and more all clamored for a chance to cover the philanthropic feat.

Even Hollywood has been calling, though the team isn’t willing to answer quite yet, that is unless the right offer comes along. “I would go to California if Ellen asked,” Finkelstein Reader admits. “I tell everybody I just want to dance with her!”

Fame and foxtrots aside, Finkelstein Reader says the money has only cemented the already cooperative atmosphere synonymous with a real estate team. “Before this happened, we were every bit the way you see us now,” she says. “The only thing different is that we won a million dollars.”

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Oh, Give Me a Home…

On March 27, 2013, in Selling, by Melissa Kandel

Image courtesy of Fay Ranches

It’s one of those days, the kind when the sky is just a stretch of turquoise blue and a smattering of cotton-ball clouds. To the right, tall wisps of wheat and grass, to the left, towering hills shaded purple and green, cut in places by thin, glistening streams…

No, this isn’t a description of the backdrop for a soon-to-be released Western film. It’s the scene Greg Fay, founder of Fay Ranches brokerage, sees all the time while showing premium ranching and sporting properties to his clients. And with price tags ranging from $1 million to $100 million, Fay likens the complex process of taking a ranch from due diligence to the closing table as nothing short of real estate combat. But if this is a battle, Fay — whose gross sales for Fay Ranches topped $180 million last year — may have already won the fight.

“It’s not an investment prone to the vagaries of human whimsy like the SEC having a bad day and the stocks responding to it,” Fay says about the motivation behind the increasingly popular ranch ownership trend. In fact, for Fay’s clients — many of whom he describes as among the most successful businessmen in the world — ranch real estate is more viable an option than dealing with the fickleness of today’s stock market. “When it comes to ranches, my clients are very bullish,” he says, perhaps with pun intended.

But beyond the financial benefits, there’s a recreational and familial aspect to ranch ownership too. “You can just watch clients’ shoulders drop as they get to the ranch,” Fay says. “Then they get to see their kids or grandkids running around, skipping stones in the pond or riding 4-wheelers or a horse.” For Fay’s clientele, it’s about giving their children these “non-Nintendo moments” — like observing a bull moose ramble in an open field or listening to an elk bugle on a quiet night. “You can’t get those same experiences from stocks,” he says. “All you get from stocks is heartburn.”

Image courtesy of Fay Ranches

However, convincing potential buyers that ranch ownership is an investment worth making still takes work — and a little bit of creative marketing. “Catching a big fish can be one of the strongest sales tactics we have,” Fay says, adding that many times, a “showing” consists of fly fishing, hiking, or even floating clients down the river on drift boats so they can get a better sense of the expansive landscape as they leisurely cruise on the water.

One of Fay’s favorite moments happened with two of his longtime clients: They were interested in purchasing a property but weren’t quite convinced. At dusk, Fay brought them to a particularly beautiful vista boasting panoramic views of the hilly, lush terrain. As the sun set between the mountains, Fay arranged a twilight happy hour, complete with folding chairs and margaritas for all. “My client’s wife was hurting a little the next morning,” he says, “but they bought the ranch!”

REALTORS® who are interested in specializing in ranch and land sales can learn more about becoming an Accredited Land Consultant at REALTORS® Land Institute.

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The new realtor.com®

Seeking to make a better connection with consumers online, Web site realtor.com® (yes, with a lowercase “r”) unveiled new branding this week. The rebranding effort covers — for now, anyway — the corporate logo and the overall design and structure of the Web site.

“We wanted to focus in the near term on the new look and feel,” says Andrew Strickman, realtor.com®’s vice president of brand and creative. “One of our desires was to clean up the design — make it more open, warmer, and brighter.”

The rebranding is the product of an “exhaustive” research and information-gathering project started by realtor.com® and its parent company, Move Inc. in the first quarter of 2012. That initiative involved input from internal stakeholders, REALTORS®, and consumers, Strickman explains.

Based on the feedback received, the overall strategy is to engage both the hearts and minds of visitors.

“People care deeply about the place they live in,” Strickman says. “It’s an emotional decision, but also a logical one. We really wanted to understand the role that a site like realtor.com® plays in the consumer’s mind as they think about and dream about buying a home.” Continue reading »

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This morning, the REALTOR® Magazine team hosted Dallas-based broker-agent Rogers Healy, who was in town as guest editor of our March/April issue. Healy, a 2009 30 Under 30 honoree and regular online columnist for the magazine, offered up the following timeless tips for real estate practitioners:

  1. When it comes to new marketing, start small and start free: This ranges from referrals to social media.
  2. Write down your business goals. Additionally, keep them in a place where you’ll see them a lot.
  3. If you can sell yourself, your experience level doesn’t matter.
  4. Have sense of urgency around what you do: People who are successful are always, always busy.
  5. Get help on the things you don’t know. There are experts in other areas–accounting, mortgage lending, and titles, to name a few–who can help you out. Find them and build solid, mutually-beneficial relationships.
  6. Keep a positive attitude: No one’s going to buy something from a salesperson who hates life.
  7. “Bank” your emotions, good and bad. The wheel of fate takes you up and down throughout your career and your life. The worst of times, like the best, are always passing away. The key is to find a positive personal state for any business environment.
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The Super Bowl is less than a week away and fans are abuzz in anticipation for the “HarBowl” or the “SuperBaugh,” as the matchup between San Francisco 49ers and Baltimore Ravens pits sibling coaches against one another.

But football in general is a family affair — especially among viewers. According to Century 21’s Big Game Survey conducted in December, 84 percent of Americans watch the game from the comfort of their own home, a friend’s home, or a family member’s home.

“It gives us an unprecedented opportunity to tell our story in front of the largest TV viewing audience of the year,” said Century 21 Chief Marketing Officer Bev Thorne. “What’s great is it’s set in the home, which is the heart and soul of the services we offer.”

Drawing a record 111.3 million viewers last year, Super Bowl game day has evolved into a celebrated multimedia phenomenon, infiltrating YouTube channels, Facebook statuses, and Twitter feeds. It’s also a big game day for advertisers — and Century 21 is in the huddle again this year.

Last year, they became the first real estate company to advertise during the Super Bowl in 21 years. The commercial featured Donald Trump, Deion Sanders, and Apolo Anton Ohno working with a Century 21 agent who does it “Smarter. Bolder. Faster.”

“Because [the Super Bowl] brings together friends and family in a very familial environment, it’s a great opportunity for lots of conversation, so we’re putting our Century 21 agents in the middle of those conversations,” Thorne said.

Super Bowl advertisers paying between $3.7 million and $3.8 million per 30-second ad spot. For Century 21, that investment paid off in 2012. Continue reading »

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Marki Lemons presenting at the Marketing Forum during the REALTORS® Conference & Expo in Orlando Nov. 10, 2012.

Marki Lemons is a foodie. She loves trying new restaurants in her Chicago neighborhood. At every restaurant she tries, she takes a picture of her meal via Instagram and writes a review on Yelp.

This may not seem like it has much to do with her real estate business, but it actually has everything to do with it. Lemons practices “SoMoLo”—social, mobile, local marketing to connect with potential clients.

“They know what I eat, what I like, and, most of all, that I’m a community expert,” said Lemons, ABR, CRS, short sale trainer and sales associate with Keller Williams Realty in the Hyde Park neighborhood of Chicago.

Lemons presented her tips for going SoMoLo during the REALTORS® Conference & Expo Marketing Forum  in Orlando Saturday. For her, it involves focusing on creating and sharing visual content. For example, she shares her foodie Instagram images on Tumblr, Facebook, Twitter, Flickr, and foursquare, extending her social media marketing’s consistency and reach.

And don’t forget about Pinterest, she said. Food is one of the top categories on this visually-based social site to be shared or re-pinned, she said. Another idea for Pinterest is creating a marketing board on your page with photos of the agents in your office. This “Meet the Agents” board creates an opportunity for the pictures and bios of your agents to be re-pinned, Tweeted, or shared among a broader audience.

“Pinterest can drive a high amount of traffic to your Web site, even more than Facebook, Twitter, and Google,” Lemons said. The secret is utilizing the URL embedded within each photo pin. This will increase the engagement from your pins and direct followers to your Web site.

More than 20,000 images have been re-pinned over 10 million times, and more than 80 percent of photos are re-pinned on Pinterest. Continue reading »

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If you want to know what approaches to marketing, technology, and business strategy work in real estate today, simply look to the people who are doing well. Four real estate professionals who have at least $20 million in sales volume per year shared the stage during Inman’s Real Estate Connect event in San Francisco and offered examples of things they’re doing to find success in difficult times.

In a panel discussion moderated by Better Homes & Gardens Real Estate President and CEO Sherry Chris, these young practitioners covered how they’re bringing in clients, managing teams, promoting properties, and more. Here are four key takeaways from that conversation:

1. Serve up sizzle and steak.

Raj Qsar, a REALTOR with Premier Orange County Real Estate in Southern California, markets his listings with polished high-definition videos and HDR photography. But, he added, that’s just the “sizzle” of his business. “The steak is being able to close with multiple offers at a higher price [than surrounding homes],” he said. Takeaway: Real estate pros need to be adroit negotiators and skilled transaction managers first and foremost. But good marketing helps a lot.

2. Go beyond Facebook and Twitter.

Speaking of sizzle, Linnette Edwards, an associate broker based in the Bay Area who has ranked in Better Homes & Gardens Real Estate’s top 10 agents nationwide each of the past three years, gave attendees some insight into how she’s creatively and effectively leveraged media that haven’t cost her a dime. Along with the usual social networks real estate pros use, she reviews local restaurants, shops, and cultural attractions on Yelp, which has become a steady source of leads. In addition, she was featured in an episode of House Hunters, which led to her most recent transaction. Takeaway: Facebook and Twitter can be effective tools, but they’re saturated with real estate practitioners. Try connecting with consumers through other channels.

3. Have a flexible strategy.

Matt Beall, principal broker and owner of Hawaii Life Real Estate Brokers, started his business in June 2008, a couple of months before the financial collapse. “It’s been a wild ride,” he said, but added that the brokerage has thrived because of its ability to adapt quickly to change. “Our growth strategy is that we don’t have a growth strategy,” he said. “We navigate based on the current circumstances in the market.” This approach has produced a highly collaborative, supportive work culture. “We keep the same essence whether we’re helping someone buy a house or helping someone change their career,” Beall said. Takeaway: Don’t pine for the “good old days” of real estate, whatever era that might be for you. Stay attuned to today’s market, and be prepared to roll with changes.

4. Use past and existing clients to bring in new business.

Are your clients praising you to the high heavens? Ask them for a referral or a testimonial, said Lisa Archer, a broker and agent with Keller Williams Realty in Charlotte, N.C. If they — and you — spread the word about their good experiences with you, you’ll be priming your pipeline. “If you’ve got one client, you’ve got a story,” Archer said. “Use that.” Takeaway: Don’t let the most effective free marketing opportunity pass you by. If your clients tell you they’re impressed by the way you did something, give them a way to share that with others.

Bender’s own artwork will be on display at his open house in Philadelphia

By Wendy Cole, Managing Editor, REALTOR® Magazine

Is it an art show or an open house?  Brett Bender, a sales associate with Prudential Fox and Roach in Philadelphia, has decided that his listing for a 4,000 sq ft. single-family home in the City of Brotherly Love can do double-duty. Bender, who is also an artist, is taking advantage of the big marketing push behind the REALTOR® Nationwide Open House this weekend, April 28 and 29, to “stage the walls”  of the unfurnished home with dozens of his journal drawings and paintings. He’s using Facebook to spread the word about the art reception he’s holding in the house on Sunday, and hopes the event will generate buzz for both the property and his evocative creative work.

REALTORS® and real estate associations across the country and worldwide hold thousands of open houses in their communities as part of the event, which is intended to give a boost to the spring buying season.  Practitioners should keep in mind that nearly half of  all home buyers visit open houses during their home search, according to the 2011 Profile of Home Buyers and Sellers survey conducted by the National Association of REALTORS®. And the extra atttention this weekend, along with  record home affordability, could well bring a notable foot traffic boost to homes on the market.

What other distinctive ideas are you incorporating into open houses this weekend?

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By Todd Carpenter, Director of Digital Engagement, National Association of REALTORS®

A friend of mine came to me yesterday asking if I thought it was a good idea to write for a high profile blog/site in the real estate industry. My answer was, “It depends.” You need to ask yourself what you hope to get out of it, and ask that blogger if he can deliver on the return you are working for. Here are some motivations to blog for someone else:

Blogging for pay: I get paid to blog here. It’s part of my job duties at NAR. This isn’t new: I was paid to be a blogger all the way back in 2006. It’s more common than you might imagine. If bloggers want your contributions enough, they may be willing to pay you for your efforts. Don’t buy into the idea that they are doing you some kind of favor. You are more than making up for their generosity with your content. It’s worth asking if they are willing to pay you for your work.

Blogging for your résumé: I wrote for the Inman News blog for a year. The main reason I did it was to be able to put it on my résumé. In this case, Inman paid me in social capital. Depending on your long-term goals, it might be worth it for you to blog to boost your professional credentials. Of course, once you can put it on your résumé and the returns on your efforts start to diminish, you may find that it’s time to move on. Don’t worry about letting that blogger down. If they are paying writers in social capital, they should be used to the turnover. Continue reading »

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By Katherine Tarbox, Senior Editor, REALTOR® Magazine

While I was at the offices of the Greater Capital Area Association of REALTORS® in Rockville, Md., for the Homeownership Matters Bus Tour,  I was taken aback when I saw all of these signs available for real estate practitioners to purchase… mostly because they’re a bit of a twist on the usual “For Sale,” billboard.  Check out the sign that says, “I’m Gorgeous Inside,” or the “Honey… Stop the Car” sign.

Do you have a unique sign that works for you?  If so, what does it say?

DSCN0357


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