A panel of experts did battle over some key issues regarding real estate data syndication Thursday morning at Inman’s Real Estate event in San Francisco. The debate was focused more on how to approach syndication rather than whether to do it at all, as the latter question has apparently been settled, according to Errol Samuelson, president of Realtor.com and chief revenue officer of Move Inc.

“Brokers are looking to make decisions,” he said. “It’s not, ‘Do we want to have syndication, or do we not want to have syndication?’ They want to figure out what forms of syndication make sense.”

The panel focused on the main questions driving the controversy in the syndication arena, which are:

1. Who “owns” a listing, and the data around that listing?
2. What are the obligations of online data syndication companies to listing agents? To real estate brokers? To consumers?
3. How can these companies ensure the accuracy and timeliness of the information on their sites?

Mark McLaughlin, CEO of Pacific Union International, was a vocal critic of data syndicators on the panel. Yet he also called them a “great asset” for the Web traffic they generate for his sites. His main issue with them is that they’ve often suppressed agent data while taking info on houses for sale.

“But that’s changing,” he added. “These companies are listening. It won’t happen in a single event, but we’re getting there.”

Zillow CEO Spencer Rascoff agreed.

“It’s an ongoing dialogue,” he said. “We’ve moved on [from the practice of suppressing agent data] to a large extent. ”

But McLaughlin also pushed Rascoff hard on the issue of control. In an ideal situation, agents would have control over the source of the data for these sites, and also would have their names prominently displayed next to their listings, McLaughlin said. He added that data syndicators should not be monetizing that content with ads that promote services of other people and companies.

That debate may be important for the industry, but it’s one that consumers ultimately don’t care about, said Saul Klein, senior vice president of Point2. “The public wants their listings on Zillow and those kinds of sites,” said Klein, and added that agents and brokers’ concerns over the way data is developed and distributed are similar to their initial worries about listings in newspaper classified ads decades ago.

Rascoff also had to handle pointed comments about the accuracy of the data on syndication sites. He was asked why they often have outdated information, which results in agents being contacted about listings well after they’ve been sold.

“We hate it,” he said in response. “How do you think that makes us look? The issue arises not because Zillow puts it up there, but because a broker or MLS has decided to stop syndicating.”

One thing the entire panel did agree on was the potential of mobile technology to impact the way consumers search for homes and real estate practitioners. In fact, Rascoff pointed out that visitors who access Zillow’s Web site through a mobile device are three times more likely to contact an agent than those who were using a desktop.

“We can’t lose sight of mobile,” he added.

The Internet is ever-changing. We saw a reminder of that this week, when Google Chrome took the title of world’s most popular Web browser from Microsoft’s Internet Explorer.

REALTOR.com, the public listings site for REALTORS®, is regularly introducing improvements to keep up with the changes. Errol Samuelson, president of REALTOR.com, went through a few of the significant moves the Web site has made in the past year during his presentation to NAR’s Board of Directors Saturday during the Midyear Legislative Meetings & Trade Expo in Washington, D.C.

Mobile: REALTOR.com added a button to its popular mobile app that allows practitioners and consumers to find recently sold homes close to a selected property.

Social Media: REALTOR.com purchased SocialBios, which allows REALTORS to put customer testimonials on their REALTOR.com profiles, as well as syndicate those to Facebook. Also, REALTOR.com added a button that enables users to share property information on the new social network Pinterest. Samuelson said more than 100,000 property photos were shared on that network in the 24 days after the button had been created.

Technology Convergence: In an effort to reach more consumers, REALTOR.com is starting an on-demand television channel that is expected to reach about 50 million households.

Global Business: The site formally launched REALTOR.com/International, which permits users to post properties for sale overseas in multiple languages, at last year’s REALTORS Conference & Expo in Anaheim, Calif. In the past few months, REALTOR.com has seen 60 percent growth in international listings. Samuelson said the most popular language for property searches are Spanish and Chinese.

By Todd Carpenter, Director of Digital Engagement, National Association of REALTORS®

REALTOR.com’s iOS apps received a significant upgrade this week. Chief among the changes is the ability to identify foreclosed listings and price reductions. In addition, the app features a new “Nearby Recently Sold” search on the home page. After testing a beta of the app over the last week, I see this as a great new feature. Consumers want to know what homes in an area might be worth, and this is a great alternative to providing a “guestimate” of value. Sold data is available on the app as soon as 24 hours after a final sale.

REALTOR.com also made two significant user experience improvements to the new app. The Area Scout feature is more prominent in the navigation. This function updates a map with new listings as you travel — perfect for a client to view as you drive them around a neighborhood. The Area Highlighter has also been promoted to the home screen. This function allows the user to draw a border around a specific area on the map to isolate listings within that specific boundary. This is an incredibly useful feature that many of REALTOR.com’s competitors are now trying to replicate.

Mobile traffic to sites like REALTOR.com is suggesting that apps are becoming many consumers’ preferred method of searching for real estate. Even regional MLSs like Metrolist are adopting these technologies. It’s more important than ever for real estate professionals to consider how their listings are being viewed on these apps. Do you have a mobile marketing strategy for your listings? Maybe it’s time to consider one.

By Todd Carpenter, Director of Digital Engagement, National Association of REALTORS®

With nearly half of all REALTORS® using social media in 2011, it’s safe to say that it’s no fad. But will further adoption of social media be a driving force of change for the real estate industry in 2012, or will other trends prove more disruptive? I asked several social-media-savvy real estate professionals, “What new tools or trends will have the biggest impact on the real estate industry in 2012?” Here’s what they had to say.

Social Becomes Normal

“In 2002, we stopped calling it ‘e-business.’ In 2012, ‘social marketing’ meets a similar fate. Going forward, this is just ‘business,’” says Dan Green, loan officer with Waterstone Mortgage in Cincinnati and author of The Mortgage Reports. In some ways, social media’s mass adoption now makes it less disruptive. But as this form of marketing hits critical mass with the agent population, the companies they work for will try to leverage it. Green predicts that, “brands/brokers will begin actively amplifying their individual agents’ marketing messages. Expect top-down ‘messaging’ within a brokerage for agent Web sites, blogs, and social network presence.” Derek Overbey, senior social media manager at VerticalResponse, has a similar view, “In 2012, we will see deeper social integration into every aspect of business, including e-mail, promotions, advertising, and public relations.”

Ines Hegedus-Garcia, a Miami REALTOR® with Majestic Properties, thinks competence in technology will need to become the norm for real estate professionals: “2012 will not be about the best and newest shiny objects, but instead about how we, in the industry, are able to stay atop technology and able to integrate it into our daily business in a way that is useful. The consumer has learned to ask the right questions, and agents will have to show proof of successful business practices which incorporate technology. Continue reading »

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By Brian Summerfield, Online Editor, REALTOR® Magazine

If you’re wondering when we’re going to get to the era of mobile, you’re contemplating the wrong question, says Bob Hale, CEO of the Houston Association of REALTORS®. Instead, you should be thinking about how to optimally deliver your content via mobile devices right now.

“It’s here. There’s no question that we’re at a critical mass,” said Hale, in remarks about where multiple listing services (MLS) are headed last week at the Xplode conference in Chicago.

Speaking on a panel moderated by National Association of REALTORS® Director of Digital Engagement Todd Carpenter, both Hale and Midwest Real Estate Data (MRED) CEO Russ Bergeron said they’re taking steps to accommodate mobile users.

MRED now offers what Bergeron termed “public-service apps,” such as resources from Fannie Mae on short sales and downpayment assistance. Also, the organization is developing apps that can be branded by brokers and individual agents as their own, Bergeron said. HAR is also rolling out new apps, targeted at both members (for searching the MLS and editing listings) and consumers (using geolocation to search for nearby listings and opens). Continue reading »

With the iPad 2 slated for release sometime in 2011, this could be the year of the tablet computer. For our February Buyer’s Guide, we’d like to hear your thoughts: Which mobile platform will you invest in next, and why?

And if you’ve already made the move to a tablet, tell us about your experience with the hardware and software. Is a tablet a practical real estate tool? To share your thoughts, plans, or experiences with mobile computing solutions, contact writer Mike Antoniak as he prepares this guide. Also, be sure to participate in the polls below.


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By Brian Summerfield, Online Editor, REALTOR® Magazine

Source: Wikipedia Creative Commons

Source: Wikipedia Creative Commons

If you’ve ever wondered what the entirety of online communities would look like in cartographic form — and really, who hasn’t? — then you should give this map from blogger XKCD a look. In this analogical atlas, social media platforms are represented by landmasses, and topical trends are represented by topographical features or bodies of water (e.g., “Bieber Bay”).

This is probably more amusing than anything else, and you can definitely find yourself wasting several minutes scanning the map for little “Easter eggs.” But real estate pros who don’t know much about social media can discern a few key concepts just by looking at this thing for a few seconds. Here are some of the main take-aways:

Facebook is huge: The network dominates the social media map the way Russia dominates the map of the physical earth. The other networks tucked in to the left, er, West (and located perilously close to the “Charred Wasteland of Abandoned Social Networks”) of Facebook are together just a fraction of its size. While some of the networks are filling certain niches (such as MySpace for music or LinkedIn for business), none of them come close to the overall activity of Facebook. If you’ve only got time for one social network, this map makes clear which one you should be on. Continue reading »

By Todd Carpenter, Social Media Manager, NATIONAL ASSOCIATION OF REALTORS®

There’s been a lot of talk lately about foursquare, the new kid on the social media block. And whenever a new social network starts to take hold, the first thing many professionals want to do is measure the return on investment (ROI) involved in participating on such a network. My reaction? Meh.

foursquare is a silly game. The ROI ought to be fulfilled by the smile on your face while playing it. Silly games like these rarely result in a pot of gold at the end of the rainbow. That said, foursquare is a really fun silly game that also happens to represent the future of social networking, especially in the real estate industry.

Below is a copy of the slides I used for a presentation I gave to the Cyber-Professionals Group at their semi-annual meeting in San Diego last month. They’re mostly screenshots I took while playing foursquare on my iPhone and might help you follow along with my train of thought here.

foursquare is a mobile, smartphone-based social networking platform centered around the idea that people should go out at night and have fun instead of sitting in front of their TVs and watching Friends reruns. The idea is to go somewhere fun ( a restaurant, bar, movie theater, the park…) and check in. The more times and places you check in at, the more virtual currency you earn.

This virtual currency comes in three forms: Continue reading »

By Sarah Trzepacz and Jennifer Cavendish

In a conference this size, you have to make choices about the sessions you attend. The cool thing is that even when you miss a session, you don’t necessarily miss the lesson. Take today’s lunch for example, when we grabbed a bite at the San Diego Convention Center. While sharing a communal table, we stumbled into an energetic conversation among several REALTORS® who had just attended the “Mobile Technology Guide for 2010″ session with Max Pigman.

They shared  their excitement about the business potential of  technology and social media tools, and discussed how they could be used to build relationships with clients new and old. While several already used sites like Facebook and Twitter in their personal lives, none had yet deployed them as business tools.  However, inspired by Pigman’s presentation, they were all enthusiastic about taking the leap. Continue reading »

By Katherine Tarbox, Senior Editor, REALTOR® Magazine

The mood in the Grand Ballroom of the Palace Hotel in San Francisco, the site of the 2009 Inman News Real Estate Connect (August 5-7) conference, was remarkably upbeat. With this week’s encouraging news about the housing and job markets, the atmosphere was palpably different from just six months ago at RE Connect in New York. At 1,800, attendance was notably up from last year’s conference, and most sessions were standing-room-only.

Presenters seem to concur that signs point to a slow recovery, but recovery or not, the industry still needs to adapt to a different environment. Sherry Chris, president & CEO of Better Homes and Gardens Real Estate LLC, argued that the average office space will need to decrease from 124 sq. feet per practitioner to 49 sq. feet and that newer associates will demand more technology. Continue reading »

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