The new realtor.com®

Seeking to make a better connection with consumers online, Web site realtor.com® (yes, with a lowercase “r”) unveiled new branding this week. The rebranding effort covers — for now, anyway — the corporate logo and the overall design and structure of the Web site.

“We wanted to focus in the near term on the new look and feel,” says Andrew Strickman, realtor.com®’s vice president of brand and creative. “One of our desires was to clean up the design — make it more open, warmer, and brighter.”

The rebranding is the product of an “exhaustive” research and information-gathering project started by realtor.com® and its parent company, Move Inc. in the first quarter of 2012. That initiative involved input from internal stakeholders, REALTORS®, and consumers, Strickman explains.

Based on the feedback received, the overall strategy is to engage both the hearts and minds of visitors.

“People care deeply about the place they live in,” Strickman says. “It’s an emotional decision, but also a logical one. We really wanted to understand the role that a site like realtor.com® plays in the consumer’s mind as they think about and dream about buying a home.” Continue reading »

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A panel of experts did battle over some key issues regarding real estate data syndication Thursday morning at Inman’s Real Estate event in San Francisco. The debate was focused more on how to approach syndication rather than whether to do it at all, as the latter question has apparently been settled, according to Errol Samuelson, president of Realtor.com and chief revenue officer of Move Inc.

“Brokers are looking to make decisions,” he said. “It’s not, ‘Do we want to have syndication, or do we not want to have syndication?’ They want to figure out what forms of syndication make sense.”

The panel focused on the main questions driving the controversy in the syndication arena, which are:

1. Who “owns” a listing, and the data around that listing?
2. What are the obligations of online data syndication companies to listing agents? To real estate brokers? To consumers?
3. How can these companies ensure the accuracy and timeliness of the information on their sites?

Mark McLaughlin, CEO of Pacific Union International, was a vocal critic of data syndicators on the panel. Yet he also called them a “great asset” for the Web traffic they generate for his sites. His main issue with them is that they’ve often suppressed agent data while taking info on houses for sale.

“But that’s changing,” he added. “These companies are listening. It won’t happen in a single event, but we’re getting there.”

Zillow CEO Spencer Rascoff agreed.

“It’s an ongoing dialogue,” he said. “We’ve moved on [from the practice of suppressing agent data] to a large extent. ”

But McLaughlin also pushed Rascoff hard on the issue of control. In an ideal situation, agents would have control over the source of the data for these sites, and also would have their names prominently displayed next to their listings, McLaughlin said. He added that data syndicators should not be monetizing that content with ads that promote services of other people and companies.

That debate may be important for the industry, but it’s one that consumers ultimately don’t care about, said Saul Klein, senior vice president of Point2. “The public wants their listings on Zillow and those kinds of sites,” said Klein, and added that agents and brokers’ concerns over the way data is developed and distributed are similar to their initial worries about listings in newspaper classified ads decades ago.

Rascoff also had to handle pointed comments about the accuracy of the data on syndication sites. He was asked why they often have outdated information, which results in agents being contacted about listings well after they’ve been sold.

“We hate it,” he said in response. “How do you think that makes us look? The issue arises not because Zillow puts it up there, but because a broker or MLS has decided to stop syndicating.”

One thing the entire panel did agree on was the potential of mobile technology to impact the way consumers search for homes and real estate practitioners. In fact, Rascoff pointed out that visitors who access Zillow’s Web site through a mobile device are three times more likely to contact an agent than those who were using a desktop.

“We can’t lose sight of mobile,” he added.

The Internet is ever-changing. We saw a reminder of that this week, when Google Chrome took the title of world’s most popular Web browser from Microsoft’s Internet Explorer.

REALTOR.com, the public listings site for REALTORS®, is regularly introducing improvements to keep up with the changes. Errol Samuelson, president of REALTOR.com, went through a few of the significant moves the Web site has made in the past year during his presentation to NAR’s Board of Directors Saturday during the Midyear Legislative Meetings & Trade Expo in Washington, D.C.

Mobile: REALTOR.com added a button to its popular mobile app that allows practitioners and consumers to find recently sold homes close to a selected property.

Social Media: REALTOR.com purchased SocialBios, which allows REALTORS to put customer testimonials on their REALTOR.com profiles, as well as syndicate those to Facebook. Also, REALTOR.com added a button that enables users to share property information on the new social network Pinterest. Samuelson said more than 100,000 property photos were shared on that network in the 24 days after the button had been created.

Technology Convergence: In an effort to reach more consumers, REALTOR.com is starting an on-demand television channel that is expected to reach about 50 million households.

Global Business: The site formally launched REALTOR.com/International, which permits users to post properties for sale overseas in multiple languages, at last year’s REALTORS Conference & Expo in Anaheim, Calif. In the past few months, REALTOR.com has seen 60 percent growth in international listings. Samuelson said the most popular language for property searches are Spanish and Chinese.

By Todd Carpenter, Director of Digital Engagement, National Association of REALTORS®

REALTOR.com’s iOS apps received a significant upgrade this week. Chief among the changes is the ability to identify foreclosed listings and price reductions. In addition, the app features a new “Nearby Recently Sold” search on the home page. After testing a beta of the app over the last week, I see this as a great new feature. Consumers want to know what homes in an area might be worth, and this is a great alternative to providing a “guestimate” of value. Sold data is available on the app as soon as 24 hours after a final sale.

REALTOR.com also made two significant user experience improvements to the new app. The Area Scout feature is more prominent in the navigation. This function updates a map with new listings as you travel — perfect for a client to view as you drive them around a neighborhood. The Area Highlighter has also been promoted to the home screen. This function allows the user to draw a border around a specific area on the map to isolate listings within that specific boundary. This is an incredibly useful feature that many of REALTOR.com’s competitors are now trying to replicate.

Mobile traffic to sites like REALTOR.com is suggesting that apps are becoming many consumers’ preferred method of searching for real estate. Even regional MLSs like Metrolist are adopting these technologies. It’s more important than ever for real estate professionals to consider how their listings are being viewed on these apps. Do you have a mobile marketing strategy for your listings? Maybe it’s time to consider one.

By Robert Freedman, Senior Editor, and Brian Summerfield, Online Editor, REALTOR® Magazine

The National Association of REALTORS® held its Board of Directors meeting this past Monday on the final day of the REALTORS® Conference & Expo. If you haven’t heard about anything that happened at the meeting, here’s a round-up of important things you missed:

▪ The board voted to rescind a Multiple Listing Service policy on the display of Internet Data Exchange (IDX) listings on franchisors’ Web sites. A work group has been tasked with broadening the policy to address listing displays over mobile devices and via social media (with a broker opt-out option). Listing data sent via RSS (really simple syndication) won’t be included because of the difficulty in controlling access to RSS feeds.

▪ A set of property valuation principles was also sent back to a work group; the group will ensure the new principles don’t conflict with the NAR Code of Ethics. The principles would support independent valuations of real property. Also, the structure of the Appraisal Committee was changed to be a broader based Real Property Valuation Committee. Members of the reconstituted committee, which came out of a valuation summit held earlier this year, will provide recommendations on valuation-related issues and will be composed of appraisers, brokers, and members engaged in other real estate disciplines.

▪ REALTOR® University Board of Regents Chairman Richard Rosenthal of Riverside, Calif., said the university is on track to receive accreditation by the State of Illinois and expects to roll out its first academic program in March 2012. He asked local and state associations and brokerages to encourage REALTORS® with high potential to enter the program. “Send us your best and brightest,” Rosenthal said. “We’re working to make this a first-class operation.” (For more, see “A Higher Degree of Excellence.”) Continue reading »

By Todd Carpenter, Director of Digital Engagement, National Association of REALTORS®

Imagine a future home buyer choosing to do business with you because you both “like” the same coffee shop on Facebook, went to the same school, or because you did business with relatives they never talk to, but stay connected to via a social network. It’s the sort of promise that social media was supposed to deliver, but hasn’t for most. But real estate portals are looking to change that.

truliasearchThis summer, Trulia leveraged Facebook to “socialize” their new recommendations service. When consumers recommend an agent on Trulia, that recommendation can be easily shared on Facebook for the consumer’s friends to see. Then, they’re using these recommendations to socialize the search for an agent process on their site. When consumers “Search for a Pro”, they’re encouraged to cross search their Facebook friends list to see if a friend has recommended a local agent. The result is a list of agents ranked by how many recommendations they have, but superseded by agents that have recommendations from people the site visitor already knows through Facebook.

Implementing a social-search strategy might be a part of REALTOR.com’s future plans as well. Having acquired SocialBios.com earlier this summer, the possibilities for how they will use it point to the importance of making sure your Facebook and LinkedIn profile pages are as complete as possible. Continue reading »

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By Brian Summerfield, Online Editor, REALTOR® Magazine

There was a lot of ground covered during the Board of Directors meeting Monday at the 2009 REALTORS® Conference & Expo. Here are some of the highlights:

The REALTOR® Property Resource (RPR): Attendees got a guided tour of this impressive new site, which ultimately aims to cover pretty much every property in the United States. RPR will be a massive database that will allow NAR members (and only NAR members) to search properties across numerous criteria, from school districts to tax info. Users will also be able to gauge the value of a property based on home improvement projects, site conditions, and comparables. Call it contemporary. Call it cutting edge. Just don’t call it an MLS. Continue reading »

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